Returns & Exchanges Policy

Returns & Exchanges Policy

We gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

The following items can't be returned or exchanged:

  • Custom or personalized orders

Returns and exchange details
We want our customers to be 100% satisfied with their jewelry. If the item is not what you were hoping for, we will accept returns and provide a full refund. Please note- your purchase should be returned within one week and must be in its original condition. Return shipping is the responsibility of the buyer and shipping expenses are not refundable.

Please ship item(s) back with shipping confirmation to the following return address and please forward the shipping confirmation for tracking purposes:

Ames Silversmithing
220 Main Street
Ames, IA 50010

Refunds are issued after returned package has been received by Ames Silversmithing. Return funds will be credited to the buyer's account usually within 48 hours. Return shipping is paid by the buyer. Please note- sterling silver does tarnish. Jewelry tarnished or worn over time by everyday wear is not returnable, refundable or replaceable.